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FAQ

Learn about Bag Romance

What is Bag Romance?

How does renting work?

Am I renting handbags that other people have used or worn?

How much does it cost to rent a handbag?

Can you help me find the right handbag for me?

Do you have a catalog?

Do you rent clothing, shoes, or other accessories?

My Account

Do I have to create an account in order to rent a handbag?

Is my financial and personal information kept private?

Where do I find my account information and recent activity?

How do I update my email address?

What do I do if I forget my password?

Can I view your collection without an account?

My Order

What payment methods does Bag Romance accept?

When is my credit card charged for the rental?

Do you offer insurance?

How much does shipping cost?

What taxes apply to my order?

Why do you require a securitiy deposit?

Why do you perform a background/credit check?

Does my billing address have to match my shipping address?

Do you ship to P.O. boxes, APOs or international addresses?

Can I rent a handbag for a friend and send it to her address?

How long will it take to get the handbag after you receive my order?

How long can I rent a handbag for?

Can I lease more than one handbag at a time?

What is your return policy on rentals?

How long will it take to receive a refund?

How do I return a rental item once the rental period is over?

Are rental items new? What condition are the rental items in?

Are the handbags authentic?

What if I accidentally stain or damage the handbag?

What if the handbag is lost or stolen?

What happens if I fall in love with a handbag and want to purchase it outright. Can I buy it?

My Affiliate

How does the Bag Romance Affiliate Program work?

Can I get a discount coupon for my visitors?

WordPress Banners for Bag Romance Affiliates

Am I allowed to bid for Bag Romance related keywords on Google?

Am I allowed to rent (or buy) a handbag myself?

Am I allowed to advertise discounted offers?

For which Bag Romance products and services will I receive commissions?

Am I allowed to create and use my own banners?

Do I have to record my commissions with the IRS?

Where can I read your Affiliate Program Terms and Conditions?

When and how often will I be paid?

What if I need a specific banner size?

How do I get banners and text links for affiliate ads?

What about customers who have their cookies disabled?

If I have any issues or need assistance with my affiliate account or commissions, who do I contact?

How will I be paid?

How much can I earn with your Affiliate Program?

I know I referred a new customer, but I can’t find the sale in my transactions. What should I do?

How do I monitor my sales activity and commissions?

How do I sign up to be a Bag Romance Affiliate?

How do you track my sales?

Can I participate in the affiliate program if I live outside of the United States?

What is an Affiliate Program?

Am I required to have an account with Bag Romance in order to become an affiliate?

Am I allowed to change my affiliate link?

Affiliate marketing and its benefits

Learn about Bag Romance

What is Bag Romance?

Bag Romance is an online boutique for designer handbag rental and sales. Any of our top designer handbags are yours— offering handbags for every occasion, from casual to formal. Plans include 7-day or 30-day rentals. Bag Romance caters to customers throughout the continental USA.

How does renting work?

To rent a handbag:

1. Find It: Explore top brands and styles from our luxe, curated designer handbag collection. You can search and filter by bag type, designer, occasion, color, and more to find the bag that's right for you.

2. Reserve It: Register through the Site to become a Bag Romance member and obtain an account, then follow a simple checkout process to reserve your bag. Choose a delivery and return date, and rent for 7 or 30 days.

3. Romance It: Get the handbag delivered directly to your door by 8pm on your delivery date. We take tremendous pride when shipping our handbags to you. Your order will be delivered through UPS and is traceable at any time.

4. Return It: Place the handbag(s) in its original packaging (which includes a pre-paid label). Just drop the package at any UPS outlet by 12pm on your return date. Return shipping is free for all rentals.

Am I renting handbags that other people have used or worn?

Technically, yes, since Bag Romance's pieces are shared among our members. However, we are meticulous with our collection. We keep all of the items we offer in top shape, putting each one through a thorough cleaning and inspection. Each package is also hand-packed, so we can be sure the handbag you choose reaches you in like new or pristine condition.

How much does it cost to rent a handbag?

The current 7-day and 30-day rental fees are outlined in detail on the Site.

Can you help me find the right handbag for me?

Yes, you can email service@bagromance.com to set up a chat with one of our stylists for free personalized bag recommendations. We'd love to help!

Do you have a catalog?

Our entire collection can be viewed here

Do you rent clothing, shoes, or other accessories?

We currently do not rent clothing, shoes or other accessories, though we are working on adding other accessories to the Site so stay in touch!

My Account

Do I have to create an account in order to rent a product?

No, you don't not have to create an account in order to rent a handbag. You can checkout as a guest.

However, by registering with us you'll be able to enjoy the following benefits:

Track your orders and review past activity;
Add items you love to your Wish List;
Submit product reviews and share them with your friends on social networks;
Save your address and card details so you can shop even quicker next time;

Is my financial and personal information kept private?

Bag Romance is determined to protect and maintain your privacy. We are privileged to be trusted with your personal information and do not wish to jeopardize that trust, therefore protection of personal customer information is a key responsibility and obligation of Bag Romance. We do NOT store credit card numbers, nor do we share customer details with any 3rd parties. Please take a few minutes to read the Bag Romance Privacy Policy so that you understand how we treat your personal information.

Where do I find my account information and recent activity?

When you login to your Bag Romance account you will find your My Account Dashboard where you have the ability to view a snapshot of your recent account activity and update your account information. With the My Account Dashboard you will find various links to view or edit your account information.

How do I update my email address?

Login to your Bag Romance account and click on the Edit icon in My Account > Contact Information. Update your email address and then click save.

What do I do if I forget my password?

To reset your password, click on “Forgot Your Password“ on the Login In page. On the following page, please enter your email address. You will receive a link in your email to reset your password.

Can I view your collection without an account?

You can view our entire collection before you create an account here.

My Order

What payment methods does Bag Romance accept?

We accept Visa, MasterCard, American Express and Discover. Pre-paid cards are not accepted as a form of payment.

When is my credit card charged for the rental?

Item rental, sales tax (where required) and optional expedited shipping fees will occur on the date the order is placed. Item renewals will be charged 48hrs after the renewal date of a new term to allow for shipping if items are being returned.

Do you offer insurance?

Insurance for normal wear and tear is included in the rental fee. However, significant damage and theft aren't covered under the insurance. If the item is damaged beyond repair or never returned, the fee is the retail value of the item. When damage occurs to a bag beyond normal wear and tear, you are required to immediately communicate to BR via phone (800-840-1696) or email to service@bagromance.com. The bag will need to be sent back to our distribution center immediately for evaluation. Under no circumstances should you attempt to have the item repaired—any efforts on your behalf to do so will result in you being charged the full MSRP Value for the bag. If the repairs of the damaged bag take beyond the expiration of your rental term, rental fees will continue to accrue until the bag is completely repaired and can be rented again. Examples of significant damage exceeding normal wear and tear are scuffs and gouges to the exterior body, hardware or accessories of the bag, stains on the exterior of the bag (makeup, ink, denim, etc.), or stains on the interior of the bag (makeup, ink, etc.).

What is the cost of shipping?

Bag Romance offers free standard shipping on qualifying orders of $150 or more (before taxes and shipping charges are added) or $25 flat-rate standard shipping. If you need an item quicker, you will have the option to upgrade to expedited shipping at checkout for an additional fee. Return shipping is free for all rentals. You can view Delivery Time and Cost information here.

What taxes apply to my order?

At the moment, we are required to collect sales tax for deliveries to customers located in the State of Texas.

Why do you require a security deposit ?

Due to the high value of the products we are renting we must ensure we are renting to legitimate customers. Therefore we reserve to cancel your order and/or require a deposit. The current security deposit amounts for each Product, where applicable, are outlined in detail on the Site.

Why do you perform a background/credit check?

Due to the high value of the accessories we are renting we must ensure we are renting to legitimate customers. Therefore we reserve the right to perform background checks on our customers at any time. Typically, background checks are only performed for the rental of items that are marked "Background Check Required." We may contact you for additional information in order to complete a background check. Typically the additional documentation requested will be but is not limited to a valid copy of your driver’s license or government-issued photo ID where the full address or name on the ID matches the full address or name on the order and documentation that matches the address on the order.We also reserve the right to cancel your order and/or require a deposit (see above). If you do not wish to have a background check performed, please contact a Customer Service representative and we can cancel your order.

Does my billing address have to match my shipping address?

Yes, your billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to. In some instances. Bag Romance may ship to a non-billing address once a history has been established with the Customer, however, if your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. Your order will not be processed until your payment has been confirmed. This helps prevent fraudulent use of your credit card.

Do you ship to P.O. boxes, APOs or international addresses?

Currently, we are not able to ship to P.O. boxes, APOs or international addresses.

Can I rent a handbag for a friend and send it to her address?

No. Since the background/credit check and address validation is perfomed on the customer creating the user account, this option is not available at this time.

How long will it take to get the handbag after you receive my order?

Once Bag Romance receives your order, please allow 1-2 business days for processing. Once the item is shipped you will receive it within 5-6 business days with our free standard shipping option. If you need an item quicker, you will have the option to upgrade to expedited shipping at checkout for an additional fee. Your rental period begins the day you receive your handbag. You can view our Delivery Cost and Time information here.

How long can I rent an item for?

There is no time limit for renting. As long as your account remains in good standing, you can keep the Product(s) for as long as you want. Your credit card will automatically be charged 48 hours after the end of the initial rental term to allow for returns. Your rental period begins the day you receive your Product. If you rent a Product for a week, the week starts counting the day that your bag was delivered to the shipping address specified by you. Bag Romance will send you an email alert to help you remember when your rental return is due.

Can I rent more than one handbag at a time?

Bag Romance reserves the right to limit the number of items that a customer may rent at any time and/or to require the return of any or all rented items in a customer's possession in the event customer fails to make required payments on time or in the event other factors arise which, in our sole discretion, increase the risk of non-timely payment by you. As such, Customers may lease up to two (2) handbags at the same time once a history has been established with Bag Romance prior to renting the second handbag, and will require a secondary security deposit.

What is your return policy on rental items?

Should your Bag Romance rental not meet your expectations, you may return the handbag based on the Bag Romance return policies found here.

How long will it take to receive a refund?

For any refunds for returned items, please allow 2-3 business days after the item has arrived at Bag Romance for us to inspect and process the return. Following inspection and processing, a refund will be issued. You can generally expect it to post withing 1-2 business days.

Are rental items new? What condition are the rental items in?

Rental items are new and in like-new condition. There should only be minor signs of wear and tear if any. Each item is cleaned and inspected before it is rented again to a new customer.

Please notify Customer Care if your item does not meet the standards described in the 1st paragraph above, by emailing us at service@bagromance.com.

Are the handbags authentic?

Yes, each and every handbag on our Site is 100% guaranteed authentic.

How do I return a rental item once the rental period is over?

When you are ready to return your handbag, you will need to ship it back with the UPS label that was provided in the original shipping. Please send it back in the original shipping box and use the return shipping label included in the package. Drop your package at any UPS location. Note that this shipping fee will be charged to the customer once the handbag is received at our fashion house.

What if I accidentally stain or damage the handbag ?

We understand that some normal wear and tear may be inevitable, however, significant damage and theft aren't covered under the insurance. If the item is damaged beyond repair or never returned, the fee is the retail price of the handbag (when new) plus applicable sales taxes (plus the rental fee and less any prepaid security deposit if applicable). Please take a few minutes to read the Bag Romance Terms and Conditions found here.

What if the handbag is lost or stolen?

You are also responsible in the event of a theft or loss of a handbag and therefore you will be responsible for the full MSRP retail price (when new) plus applicable sales taxes (plus the rental fee and less any prepaid security deposit if applicable) immediately upon notification of the loss of the item. Please take a few minutes to read the Bag Romance Rental Agreement found here.

What happens if I fall in love with the handbag I rented and want to purchase it outright? Can I buy it?

At this time, we do not offer the option to purchase rental handbags outright.

My Affiliate

How does the Bag Romance Affiliate Program work?

When you join our affiliate program you are supplied with a unique referral link. Share this link with your friends via the BR Affiliate-enabled invitation-template, social media, or use your personal link to share how you want.

We provide creative (ads, banners, layouts, logos, images, captions, or links) to help with promotions. You can add these great visuals to your blog to give your readers more ways to shop. Every time someone clicks on your tracking link and completes a rental order on our website you will be rewarded with a commission.

BR Affiliate partners earn revenue when visitors click from BR Affiliate-enabled ads, widgets, layouts, images, captions, or links from their site or application. BR Affiliate is tied to your BR account. When you generate ads, widgets, layouts, images, captions, or links, they are appended with your unique Affiliate ID. If you use them generated by another partner, those clicks will not be credited to your BR Affiliate account, even if those widgets appear on your site or application. Need more details? The Bag Romance Affiliate Terms and Conditions can be found here.

BR Affiliate is tied to your BR account. When you generate ads, banners, layouts, images, captions, or links, they are appended with your unique Affiliate ID. If you use them generated by another partner, those clicks will not be credited to your BR account, even if those widgets appear on your site or application.

Can I get a discount coupon for my visitors?

Yes, we currently offer a discount coupon on all of our campaigns for your visitors, readers, or other clients.

WordPress Banners for Bag Romance Affiliates

Am I allowed to bid for Bag Romance related keywords on Google?

Affiliates are not allowed to bid on keywords and phrases containing the "Bag Romance" trademark or any variations of the trademarked term on Pay per Click or Pay per Impression campaigns on the search engines (Google, Yahoo, MSN, Ask, Bing) without prior approval by BR.

Am I allowed to rent (or buy) a handbag myself?

Yes, you are allowed to rent (or buy) a handbag at bagromance.com. Please note that no affiliate commission can be paid to you for these transactions.

Am I allowed to advertise discounted offers?

Your unique affiliate URL links to a predefined discount or offer. You are allowed to advertise only it. If a customer using your affiliate link purchases a product or service other than the predefined one, it might be not recognized.

For which Bag Romance products and services will I receive commissions?

Affiliates get paid for sales for any 7-day or 30-day rentals. Other products and services sales such as outright product purchase or additional products are not subject to commissions.

Am I allowed to create and use my own banners?

In order to use your own promotional materials for advertising Bag Romance rental services, you have to get our explicit written permission, and you have to use the destination link with your unique referrer ID from your Affiliate Area.

Be sure to check the Affiliate Banners & Links available in your Affiliate Area.

If you need a custom banner, you are welcome to contact us here with your request. Please specify the size of the banner (width and height in pixels), whether it should be static or dynamic, and which product you would like to advertise (e.g. Gucci, Chanel, Louis Vuitton, etc.) and we will do our best to accomodate you.

Do I have to record my commissions with the IRS?

If you are based in the USA, your affiliate commissions should be reported to the IRS together with the rest of your annual income.

Visit our Affiliate Program page and sign up today!

Where can I read your Affiliate Program Terms and Conditions?

Please click here to read our Affiliate Program Terms and Conditions. If you have questions regarding the Affiliate Program Terms and Conditions, please contact us here.

When and how often will I be paid?

Your commissions are paid on Wednesday of every week following the first 30-40 days after the sale. The rental order must be completed and paid up to date at the time of payout. There is no minimum balance limit to reach before you get paid.

For example, if you make a sale in the first week of January, you will receive your commission on the first Wednesday after 30 days from the sale's date have passed, most probably on the second Wednesday of February. If you continue to make regular sales each week afterward, then expect to be paid every Wednesday after your first commission payment.

Please note, that the review period of a new sale will be extended to 90 days, if the purchased account has a validity duration billing cycle) of only 1 month.

You can track your Payment History and pending payments from your Affiliate Area.

Visit our Affiliate Program page to learn more and register today!

What if I need a specific banner size?

Please contact us here.

You should specify:

Banner size (width x height in pixels)
Dynamic or static banner
Designer you would like to advertise
(e.g. Gucci, Chanel, Louis Vuitton, etc.)
We will do our best to create it and send it to you asap.

How do I get banners and text links for affiliate ads?

All banners and affiliate links with your unique affiliate link are placed in your Affiliate Area in the Affiliate Banners or the Refer-a-Friend section. To get banners and text links, follow these steps:

If you haven't already done so, sign up for the Bag Romance Affiliate Program.
Log in or navigate to the Bag Romance Affiliate Area.
Click on Affiliate Banners and choose a banner that you want to use.
Click on Refer-a-Friend and send your friends an invitation using our email template, share on social media, or use your personal link to share by clicking the copy button to copy your code for the affiliate link to the clipboard to share however you wish.
You are allowed to create your own banners, but you have to get our explicit written permission, and you have to use the destination link with your unique referrer ID from your Affiliate Area. You are not allowed to alter your affiliate link without our explicit approval.

What about customers who have their cookies disabled?

Unfortunatelly if a customer has their cookies disabled this will prevent us from tracking the real referral of the sale. But don't worry! Studies show that a very small amount of users disable or delete cookies. Your chance of generating a successful sale is over 99%.

Visit our Affiliate Program page to learn more and register today!

If I have any issues or need assistance with my affiliate account or commissions, who do I contact?

You can Contact Us here. Please include as much information as possible, so we can identify and resolve your issue as soon as possible.

How will I be paid?

Your affiliate commission will be paid via PayPal. Transaction fees may apply. You need to specify a valid PayPal account when you sign up for our Affiliate Program.

Additionally you can change your PayPal address later on from here:

Log in to the BR Affiliate Area.
Click My Withdrawal.
In the PayPal address field enter your PayPal account address.
From here you are also able to set a payout level if you wish.
Click Send Request.

How much can I earn with your Affiliate Program?

There is no limit on your earning. As long as the sales you send to us are made legitimately, we will pay for them. Your monthly commission is determined by the total number of sales generated during a calendar month. We pay per sale based on the campaigns outlined on our Affiliate Program page.

If you think that you can generate regularly a larger number of sales per month, please contact us here to discuss a custom offer for you.

I know I referred a new customer, but I can’t find the sale in my transactions. What should I do?

If you should notice that a sale is missing in your Affiliate Statistics, please contact us here and tell us as much information about the sale or new customer as you can. Useful information would be the purchase date, rental product, customer name etc. We will investigate the issue and if we are able to find and confirm that the sale was generated by you, we will add the sale to your account.

How do I monitor my sales activity and commissions?

BR offers statistics about the traffic and sales you generate as an affiliate.

In order to check your statistics you need to log in to your Affiliate account and go to the My Credit tab in your Affiliate Area left menu. From here you will be able to track the status of your sales from the time they have been generated until the time they have been approved for payment by our team ca. 30 days after that. From here you will be able to see the exact amount of your commission and receive additional information about the sale.

From the Payment History page you will be able to keep track of the payments to your PayPal account - here are the exact date of the payment and information about the corresponding sales recorded.

How do I sign up to be a Bag Romance Affiliate?

Please visit our Affiliate Program Signup page and fill out the required information. It takes only few minutes. Everyone can sign up for the program, no handbag purchase, rentals or upfront payments are required.

How do you track my sales?

The BR Affiliate Program uses cookies to track and record sales made through your referral link. Our tracking cookie is valid for 120 days and is awarded on a last click basis. If a visitor comes to our website by clicking on your affiliate link and makes a purchase, your cookie will overwrite other affiliate cookies and you will be awarded for the generated sale. Please note that if someone clicks on your affiliate link, but clears their cookies afterwards, or uses a different browser altogether, in which case the affiliate is not tracked and we won't be able to credit you for the sale. Cookies are only stored in the browser that the customer is using. Our Lifetime Commissions add-on, however, allows you to earn commission for the lifetime of a customer. Once the customer uses an affiliate's referral URL to make a purchase they are linked to the affiliate, regardless of whether they use another browser or clear their browser cookies.

Visit our Affiliate Program page to learn more and register today!

Can I participate in the affiliate program if I live outside of the United States?

Currently, our affiliate program is limited to affiliate partners who live in the United States. You must simply check if your PayPal account is able to receive payments.

What is an Affiliate Program?

By participating in the BR Affiliate Program you are able to earn money by referring new customers to BR through banner ads or text links on your website, social media or in email. BR provides you with the special banner and text link codes containing your unique id. When a user clicks on your ad or link, and the transaction results in a sale on our website, you get a commission for the sale.

Learn more about our Affiliate Program and register today!

Am I required to have an account with Bag Romance in order to become an affiliate?

There is no requirement to be a customer of BR in order to participate in our Affiliate Program. Nevertheless, you are more than welcome to become our customer and check for yourself how good we are. This will help you provide first hand recommendations to your website visitors and friends.

Am I allowed to change my affiliate link?

No, you are not allowed change your unique BR Affiliate Link.

Affiliate marketing and its benefits

What is affiliate marketing?

Affiliate marketing is a type of online advertising where online merchants/advertisers pay webmasters/publishers who promote products or services on their sites for results (such as a visitor purchasing a promoted product or service).

The merchants are usually referred to as affiliate merchants and the publishers are referred to as affiliates.

What are its benefits?

Benefits of affiliate marketing include the potential for making the advertising process much easier for both parties - accepting and approving registrations and orders, generating unique sales IDs, tracking of results, etc, and payment only for results - purchases, registrations, etc.

The fact that advertisers pay their publishers only when a new client is introduced makes affiliate marketing a comparatively low-risk, well-rewarded business venue for both merchants and publishers.

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