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Secure Payments

We accept Visa, MasterCard, Discover Card, and American Express.

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Delivery Time and Cost

Once BR receives your order, please allow 1-2 business days for processing. Once the item is shipped you will receive it within 5-6 business days with our free standard shipping option. If you need an item quicker, you will have the option to upgrade to expedited shipping at checkout for an additional fee. Return shipping is free for all rentals. Your products will be delivered through high-quality courier services, and are traceable at any time.

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Returns and Refunds

Should your BR rental or purchase not meet your expectations, you may return the product(s) based on the BR return policies.

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Styling Service

BR prides itself on renting you a bag that suits you perfectly. Email service@bagromance.com to set up a chat with one of our stylists for free personalized handbag recommendations. We’d love to help!

Your BR Account

Having a BR account gives you many benefits:

  • Track and trace your orders, and review past orders
  • Register returns and exchanges and plan pick-ups
  • Keep items in your Wish List
  • Save your payment methods and addresses

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Contact Customer Care

Email us or call us free of charge.

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